Privacy Policy

Last updated: May 2021

General principles

Stopbailiff (‘We’, ‘Us’) are committed to protecting and respecting your personal information.  This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 2018 (the Act), the data controller is Care About Money Limited, Heatherlea, 5 Shawbirch Road, Admaston, Telford, TF5 0AD.

Data Protection law says that we can use personal information only if we have a proper reason to do so.  This includes sharing it outside Care About Money Limited.  The law says we must have one or more of these reasons:

The purpose of processing the data will be to assess your financial position, advise you with regard to the best solutions for your financial situation and, where appropriate administer the solution. 

We have a contractual (or pre-contract) obligation to process your personal data in order to provide you with our services.

Once an Insolvency Practitioner is appointed, we are obliged to process personal data to comply with the law and therefore have a legal duty to use your personal information.

We rely on our legal obligation under the Insolvency Act 1986 and its subordinated legislation including any rules, regulations or orders, as from time to time re-enacted or amended and the Insolvency (Northern Ireland) Order 1989 and its subordinate legislation.

Source of Information

The information we hold about you comes from a variety of sources.

Data you give us:

Data from third parties we work with:

Information we collect about you. 


On our website we use cookies to recognise you from other users. This will allow us to provide a good experience and help improve the website.

Facebook Remarketing (Facebook, Inc.)

We use Facebook for paid advertising.  When you visit this site by that channel, a cookie is stored on your device (subject to your privacy settings), which allows us to re-target you with ads once you leave this site and visit other websites which use Facebook to display ads.

Adwords Remarketing (Google Inc.)

We use Google for paid advertising.  When you visit this site by that channel, a cookie is stored on your device (subject to your privacy settings), which allows us to re-target you with ads once you leave this site and visit other websites which use Google to display ads.

Bing Remarketing (Microsoft Inc.)

We use Bing for paid advertising.  When you visit this site by that channel, a cookie is stored on your device (subject to your privacy settings), which allows us to re-target you with ads once you leave this site and visit other websites which use Bing to display ads.

Information we collect from you

We will collect and process data about you including:

Where you specifically give us consent to do so we may collect and process data regarding your health or criminal offences so far as they are relevant to your financial circumstances.

How we use your information

The information we hold about you will be used to:

Information we receive from other sources will be combined with information we have already received from you.

Disclosure of your information

You agree that we have the right to share your personal information with:

We will disclose your personal information to third parties:

The data will be held and dealt with in accordance with current legislation.  We will need to process financial transactions (collect payments from you and distribute payments to your creditors).

We have a legal obligation to prevent and detect crime, fraud and corruption.

Where we store your personal data

The personal data you provide to us is stored on our secure servers to ensure data protection, integrity and confidentiality.

The security of your data is important to us however no method of transmission or storage of data is 100% secure.  While we do our best to ensure the security of your data, we cannot guarantee its absolute safety.

When you submit your data through to us, we may then transfer it to our associates.  Such a transfer may include transfer of information across borders depending on where the associate is located.  This means your data may be transferred to, and stored, in computers outside of your state or country and the data protection laws may be different from those where you live.  By agreeing to this policy, you agree to such a transfer.

Where Information is shared with any third parties, companies, and sub-contractors, located outside of the European Economic Area, we will ensure that they uphold the requirements of any current legislation with regard to the accuracy and security of the data.

We will store the information we collect about you online for the time scales set out below.

How long we retain your personal information for

Insolvency Practitioners are required by the framework that we operate under to retain our case files and any associated information for a period of 6 years after we leave office.  The individual circumstances of your case may require us to hold the information longer.  We will only do so if required to by the legislation in force at the time.  

If you provide your personal information and your application cannot go ahead we will retain your information for 6 years in the case of a rejected or withdrawn IVA at a creditor meeting and 12 months in the case of an application where no creditor meeting has been called.

Your rights

At your request, we will tell you what personal data about you is being processed, on what basis, and by whom.

If you decide your data should not be processed for one or more purposes, you may withdraw your consent from using your data in that way.  Your request will be actioned as soon as practically possible however such a request will not take effect immediately and you may still be contacted in the meantime.
You may ask us to amend inaccurate, incomplete or outdated personal data at any time by applying directly to us using the contact information set out below.  We may ask you to evidence any changes that you want us to make.

You have the right to request that all personal data we have collected about you be deleted from our records and erased from information stored by any third-party organisations processing data on our behalf where:

Please note where we retain your information to enable us to perform our legal obligations and as such these obligations may override all or part of any request that you make.

If data we have collected about you is processed using automated means, you have the right to receive that data in a structured, machine-readable format and to transmit it to another data controller without hindrance.  This only applies where the lawful basis for processing this information is consent or performance of a contract. 

Access to information

The Data Protection Act gives you the right to access information held about you.  Your right of access can be exercised in accordance with the Act.  We will supply you with the information within 1 month from the date requested.  To do this please contact

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.  Please check back frequently to see any updates or changes to our privacy policy.   


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

How to complain

If you are unhappy with how we have used your personal information, please let us know:

You also have the right to complain to the Information Commissioner’s Office.  Find out how to report a concern on their website:

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