Complaints Handling Policy

Complaints Policy illustration

Complaints Handling Policy

We take complaints seriously and aim to resolve them quickly, fairly, and transparently. This page sets out how we handle complaints and what you can expect from us.

Our Commitment

To listen, act promptly, and provide clear outcomes to every complaint received.

How to Make a Complaint

You can make a complaint by phone, email, or in writing. Please provide your name, contact details, and a clear description of your concern.

  • Call us on 0161 527 7531
  • Email us at support@stopbailiff.co.uk
  • Write to our registered office address

Our Process

Once we receive your complaint:

  • We will acknowledge it within 3 working days.
  • We will investigate and aim to resolve it within 8 weeks.
  • If we need more time, we’ll keep you updated.

You will receive a clear written response with the outcome and any next steps.

Escalation

If you are unhappy with our response, you may escalate your complaint to the Financial Ombudsman Service. We will provide their details in our final response letter.